Kristin Heeney Optometry Professional Corporation, operating as Spadina Optometry, is committed to protecting the privacy and confidentiality of personal information entrusted to us. We take our privacy obligations seriously and have adopted this Privacy Policy to explain how we collect, use, disclose, and safeguard personal information and personal health information.
1. Our Privacy Obligations
Spadina Optometry is a Health Information Custodian under Ontario’s Personal Health Information Protection Act (PHIPA).
- Personal Health Information (PHI) is governed by PHIPA.
- Other personal information (such as website inquiries or general communications) is governed by Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA).
We comply with all applicable privacy laws and professional standards.
2. Information We Collect
a. Personal Health Information
We collect personal health information for the purpose of providing optometric care. This may include:
- Health history and clinical records
- Eye examination results and diagnostic images
- Prescriptions and treatment plans
- Appointment and recall information
- Insurance and billing details
b. Other Personal Information
We may collect other personal information, including:
- Name and contact details
- Appointment requests and communications
- Website inquiries and form submissions
- Limited website usage information
3. Use of Information
We use personal information only for purposes that are reasonable and appropriate, including:
- Providing eye care and related services
- Communicating with patients about appointments, recalls, and care
- Processing payments and insurance claims
- Operating and improving our clinic and website
- Meeting legal and regulatory requirements
4. Electronic Systems and Service Providers
We use electronic systems and third-party service providers to support clinic operations, including:
- Electronic medical record and clinical documentation systems
- Patient communication and recall systems
- Email and office productivity platforms
- Website hosting and analytics services
These service providers act on our instructions and are contractually required to protect personal information, maintain confidentiality, and use appropriate safeguards.
Spadina Optometry remains responsible for personal information in our custody or control.
5. Data Location and Cross-Border Processing
Some personal information may be stored or processed outside of Canada by service providers that support our operations.
When information is processed outside Canada, it may be subject to the laws of the jurisdiction in which it is stored, including laws that permit access by governments or courts.
We take reasonable steps to ensure that personal information is protected through contractual, technical, and organizational safeguards, regardless of where it is processed.
6. Safeguards and Retention
6.1 Safeguards
We use safeguards appropriate to the sensitivity of the information, including:
- Physical safeguards (secure premises and controlled access)
- Technical safeguards (access controls, passwords, and encryption where appropriate)
- Administrative safeguards (policies, staff training, and confidentiality obligations)
Access to personal information is limited to those who need it to perform their duties.
6.2 Retention of Information
Personal health information is retained in accordance with applicable legal, regulatory, and professional requirements. Other personal information is retained only as long as reasonably necessary for the purposes for which it was collected.
7. Access and Correction
Patients have the right to:
- Request access to their personal health information
- Request corrections if information is inaccurate or incomplete
Requests must be made in writing and will be handled in accordance with PHIPA timelines and requirements.
8. Questions or Complaints
Questions or concerns about privacy practices, or requests for access or correction, should be directed to our Privacy Contact:
Privacy Officer / Health Information Custodian
Dr. Kristin Heeney, OD
Spadina Optometry
Email: [email protected]
If you have questions or concerns about our privacy practices, please contact our Privacy Officer.
If a concern cannot be resolved to your satisfaction, you may make a complaint to the Information and Privacy Commissioner of Ontario, which oversees the administration of Ontario’s Personal Health Information Protection Act.
9. Changes to This Policy
This Privacy Policy may be updated from time to time to reflect changes in our practices or legal requirements. The most current version will be posted on our website.
Last updated: January 22, 2026